Learning About Twitter
As I walked down Broadway, I typed ‘Heading to the Mojiva party. Hope no one spills a drink on my Blackberry’ on my old Motorola Razr and texted it off to Twitter. I have the Twitter application on Facebook, so my status there was updated as well. A few friends saw it and commented on my status.
Anyone who saw my message on Twitter or Facebook probably knew what I looked like from my picture on Facebook or my avatar on Twitter. To top things off, I was wearing my black shirt proclaiming, “I get my news on Twitter”. So, when I walked into the Mojiva party, several people came up to me and commented about my tweet.
Before I go much further, I need to explain how this was an inside joke for people interested in mobile marketing. At Digday:Mobile last September, Dave Gworzdz, CEO of Mojiva was asked about how Twitter fit into their mobile advertising strategies. He made a comment, comparing it to Facebook statuses, and noted that he had recently seen a status saying, “I just spilled water on my blackberry”. He went on to say that he didn’t think he needed to know that sort of information.
What he did not seem to know was that a large number of the participants of Digiday:Mobile were busy providing a running commentary about the conference in Twitter, and many people commented about his comments being a classic fail. He didn’t know the audience well enough, and his comment about the Blackberry that became a running joke.
That said, placed in context, his comments were not that far off the mark. Getting updates about water being spilled on a Blackberry doesn’t especially fit into a Twitter based marketing strategy, unless, perhaps, you are somehow involved in making, selling or supporting Blackberries.
Dave has gone on to start using Twitter and talked about how he used Twitter to provide a running commentary about a lacrosse game that his kids were in. As we talked at the Mojiva party, I pointed out that his commentary on a lacrosse game illustrates how Twitter really works. Personally, I’m not all that interested in lacrosse, especially the lacrosse game that the kids’ of some marketing CEO that I don’t really know were playing.
Yet the discussion about his kids’ lacrosse game, made Dave seem a little more real, a little more authentic, a little more human. One of the problems with so much advertising today, is that it lacks this authentic human feel, and adding in a little unrelated ‘noise’ can be a great help.
On the other hand, not being in the community when you start a marketing campaign can have some significant negative repercussions. The famous Motrin ad illustrates this. (For more information on this, check out my commentary and parody of the Motrin Ad.)
As Tom Friedman commented at a Personal Democracy Forum, on the Internet, either you do it, or someone else does it to you.
I was pleased to see that Dave is now getting Twitter. However, there were others there that didn’t get it and I had several other great conversations.
One objection is questioning how much information you can put into 140 characters. If you are looking at Tweets as 140 characters, standing alone, sort of like a mini-billboard online, there isn’t much you can do, and I’d just as soon people not look at tweets as mini-billboards.
However, if you look at twitter as a conversation, much like conversations at cocktail parties, then 140 characters works pretty nicely. You say your 140 characters, and you give other people a chance to respond. You pick up parts of one conversation or another and respond to them. If you are good, you manage to weave together several conversations, and everyone feels included, has a good time, perhaps learns something, and your social capital grows. If you are using Twitter the same way, it can be a wonderful conversation.
In addition, as I mentioned with my Tweet that started this blog post off, there is a lot of interesting connectivity. Using the Twitter application on Facebook, my tweets show up there. However, you can push it much further, as I illustrated in this quick mobile post about the Mojiva party.
I took the picture with my cellphone. Sure, in this illustration, it wasn’t a great picture. However, what was interesting to the folks I was speaking with is that I sent it from my cellphone, to Flickr. The Flickr account that I used is set up to automatically cross-posted my picture to my Blog. Using TwitterFeed, my blog posts automatically get highlighted on Twitter and the Twitter application on Facebook grabs the Tweet and adds it to my status. With one email from my cellphone, I got my message on four different platforms. As an aside, there can be some delay for the message to automatically make it to each platform, and in this case, TwitterFeed was running very slowly, so it only made it to Twitter and Facebook much later.
In the discussion, I asked a creative director how he would craft a message that takes advantage of all nearly instantaneous cross linked communications. He found it a fascinating question but didn’t have any ideas to share over the hors d’oeuvres. So, I leave this out for all of you: How are you using Twitter? What are you doing to integrate all of your online social presence? What interesting ideas do you have?