From Punch Cards to Cat Videos
“Do Not Fold, Bend, Mutilate or Spindle” The old phrase about computer punch cards in the sixties came to my mind Thursday as I attended OMMA Video as part of Internet Week in New York City. As experts talked about buying online video advertisements, based on increasingly sophisticated demographic information and programmatic buying, I had to wonder if the concern about being reduced to a number had far surpassed the greatest fears of those fifty years ago who protested the depersonalization that computers with their punch cards had brought.
Now, I understand the argument that improved targeting doesn’t depersonalize advertising, instead it makes it more specific, more personalized, but my mind drifts to the work of Martin Buber’s “I and Thou”. Increasingly, our interactions have become transactional. They are losing the personal touch, the “I and thou”, the chance for transformation.
Perhaps that is because everything is becoming more and more about the numbers. We focus on ROIs, KPIs and how all of this ultimately relates to our “net worth”. At one point, I tweeted, “The talk about data, measurement and automation makes me think of Wittgenstein: Whereof one cannot speak, thereof one must be silent.”
In contrast to all of this, the keynote speakers touched on something else, creativity. The first speaker, Mike Monello, CCO of Campfire, referenced Spreadable Media, Creating Value and Meaning in a Networked Culture, by Henry Jenkins, Sam Ford, and Joshua Green. It sounds like I book I need to get.
Monello spoke about the reason people share content, to elevate their status, to define their community, and to strengthen bonds. It seems like this returns us closer to Buber. He spoke about putting the audience in the middle of the story, breaking down the fourth wall between the advertiser and the consumer and noted that people look for experiences, not content.
All of this comes to mind as I think about my campaign for State Representative. People are tired of politics, of the strategists that carefully run the numbers and craft messages to appeal to the largest demographic. I’ve been getting into discussions about this on Facebook recently.
For example, Whitney Hoffman, whom I met through Podcamp years ago, is running for State Representative. Recently, she wrote,
there seems to be a big gap between what politicians think folks need to know and what's effective, and how voters feel about it. For example, direct mail is a staple of politics, and data typically shows direct mail has a 1% conversion rate in retail, but very few people I talk to pay much attention to the glossy information that comes in the mail, and often toss it right away.
I had a great discussion with Whitney about this. It does seem like things like yard signs, bumper stickers, campaign websites, and direct mail, have little impact, other than showing that you’re a credible candidate. It is the same old politics by the numbers. But what we really need is politics that people will want to share, to define our communities and strengthen our bonds.
When people talk about content that gets shared online, they typically talk about cat videos. Cat videos make us feel good. Jane McGonigal talks about looking at pictures of cute animals in terms of building emotional resilience. It seems like there is an ever increasing need for emotional resilience, especially if you are at all politically active. So, the question that I asked of Whitney, and that I ask here is, how do we build emotional resilience into political discourse? Instead of sending out glossy direct mail, how can candidates reach out with messages that makes us emotionally stronger and builds our communities? What are the cat videos of your campaign?