Archive - 2010

April 19th

Continuing Coverage of CRMGate

On February 2, 2009, Jason Doucette, treasurer of “Friends of Susan 2010, Inc” submitted a Freedom of Information Request for a copy of the “Secretary of State’s current ACT database”. Eight months later, Geoffrey Griswold Fisher of Litchfield, CT, complained to the State Election and Enforcement Commission, apparently about receiving an email from the Bysiewicz campaign. Joan Andrews, Director of Legal Affairs and Enforcement responded that the matter will not be docketed, because if the facts were proven true, they would not “constitute a violation of any law within the Commission’s jurisdiction”. However, she referred the matter to the “Commissioner of the Department of Administrative Services and the Auditor of Public Accounts”.

In order to get a clearer understanding of the issue, I obtained a copy of the database also via a Freedom of Information request. Mr. Fisher has no party registration listed in the database, but does have a special note saying that in 2008 he had contacted the Secretary of State’s office about “Elegibility [sic] of Barack Obama to run for President of the USA”.

I have made my copy of this database available to people who have asked for it, including Republicans arguing against Ms. Bysiewicz eligibility to run for Attorney General. One person who received a copy of the database wrote, “I was actually surprised by how little new or spicy information was in there – shows what I get for buying into the Courant’s hype”.

Yet the Courant has not stopped their hype. Jon Lender of the Hartford Courant has written several articles and blog posts about CRMGate, with his latest coming out Sunday entitled Bysiewicz May Be Interviewed Under Oath In Office Probe; Questions Arise On 'Holiday Card' Listings In Her Database. I’ve added comments to his blog posts criticizing his coverage but they have never appeared on the blog.

His latest concern is that the database has a field entitled ‘CONTACT Holiday Card’, which Fox-61, also part of the Courant Media conglomerate describes as an unusual database field. Lender reports,

Bysiewicz says that this wasn't used to send holiday cards, and that the 5,400 people had sent cards to her office. But about 170 of those people told The Courant they never sent her a card -- and, moreover, got a card or cards from her.

I will be interested to see if any of these people can produce cards like this and whether or not such cards are in fact some sort of inappropriate personal contact or if they are really examples of permissible contact by a state agency to inform constituents about what is happening in the agency. One would think that if it were the former, there would have been other complaints that would have shown up without having to dig around into a constituent relationship database.

In fact, it is very common for personal information management programs, like the one that Secretary of State Bysiewicz was using to contain a field tracking the sending and receipt of holiday cards. While such information might not be as valuable to the agencies operation as information about whether or not the constituent is an elected official or has received copies of the ‘Blue Book’ in the past, to a person that works with databases for tracking customer or constituent relations, there appears nothing irregular about tracking this information.

With that, I would like to provide a slightly more complete view of the database. The database has 140 fields. Twenty four are about the Blue Book that the agency produces. Other fields include information about the electoral process, such as whether or not the contact is a current or former elected official, if they are on the Citizenship Fund Board, and so on. Thirty-six of the fields are never used. The party affiliation field lists 11,588 Democrats, 8,400 Republicans, 399 Other, and 45 unaffiliated. 7,172 contacts have special notes, including 2,771 special notes about Democrats and 982 Republicans. 24,600 contacts are listed as elected officials, including 9,629 Democrats and 7,100 Republicans.

With nearly 37,000 contacts in the database a “birther” or an unscrupulous journalist can easily go on a witchhunt to try and concoct controversy. Personally, as a blogger, I was offended to find that the database only included one reference to a blogger, and it wasn’t myself, or any of the political bloggers I regularly read. Even worse, while the database has 456 entries in the website category, the one blogger listed did not have an entry in the website category.

With that, I am wondering would it be like if we subjected Jon Lender to the same sort of scrutiny that he is giving Secretary of State Bysiewicz. First, it is worth noting that the Secretary of State’s Office’s database has fifteen entries with “Courant” in the Company field, yet Jon Lender is not even in the database. Even Colin McEnroe is in the database, although he is listed as being with WTIC, and not the Courant or Connecticut Public Radio. Perhaps Mr. Lender’s obsession with Ms. Bysiewicz is that he feels slighted and is suffering a narcissistic injury. Perhaps the Secretary of State’s office doesn’t consider Mr. Lender a credible journalist.

I was tempted to entitle this blog post, “No Word on Society of Professional Journalism Ethics Investigation into Jon Lender“. It would be a completely true statement. I have received no word from the Society of Professional Journalism about a possible ethics investigation into Jon Lender. However, such a headline, in my opinion, would be unethical. The Society’s Code of Ethics states, among other things,

Make certain that headlines, news teases and promotional material, photos, video, audio, graphics, sound bites and quotations do not misrepresent. They should not oversimplify or highlight incidents out of context.

Yet it does seem that Mr. Lender’s latest article, along with several others he has written, is, at best skirting ethical guidelines.

As the person who commented about the database also said to me, “The sad truth is, for all I know about Bysiewicz’s foibles, I don’t know what any of the other candidates think about anything at all… There’s certainly nothing to be gained waiting around for the Courant or related outlets to enlighten us on policy matters.”

Perhaps that’s the most important part of the story. We can question whether or not the Bysiewicz campaign’s use of the database is legal or ethical. We can question whether or not Jon Lender’s reporting is ethical. Yet there seems to be no question that the traditional media has failed in addressing substantive issues in the electoral process.

(Cross-posted at MyLeftNutmeg.)

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April 18th

Using the Right Analytics

Yesterday, I wrote a blog post, Why Have A Website? where I said that the answer to that question determines many things about the website. One of those things is what the right analytics are. I’ve spoken about aspects of this in other blog posts and I want to pull together those thoughts in the context of Why Have A Website.

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April 17th

Why Have A Website?

It may seem like a strange question to come from someone who creates websites, but I believe the question, “Why have a website?” is perhaps the most important are least frequently asked question by people setting up websites. The answer to that question is crucial in understanding what software should be used to support a website, what the website should look like, how it should be promoted, whether or not a website is really needed, and a host of other decisions.

April 16th

#ff @SMCNewHaven #cttu

@AmyDesmarais @shesosocial @Malafronte @suzicraig @EnzaDandeneau @sbc111 @cdschein @cellularchloe @theMattCrouch @yougottacall

It has been a while since I did a Follow Friday post, but yesterday was a busy social media day, so I thought I would highlight some of the meetings and who I ran into.

The first meeting was Social Media Club, New Haven. @AmyDesmarais of Ripple100 was there, as was Giulia Gambale Gouge of SheSoSocial. We talked a little bit about how the Social Media Club of New Haven could interact with groups like the Connecticut Tweetcrawl and the planning of the Connecticut Podcamp. However, much of the discussion focused on Best Buddies of Connecticut and what the Social Media club could do for them.

I also met Paul Malafronte. Paul does a lot of Joomla work and I do a lot of Drupal work. I’ve been looking for a Joomla expert to handle requests that I sometimes get and cannot handle, and I ended up referring a request I receive to him today.

The second stop of the day was the CT Tweet Crawl. I’ve been to various Tweet Crawls in the past, so it was great to see some old friends. I had a good talk with @SuziCraig about Drupal and Google Maps. @sbc111 also joined in on the discussion. I also spoke a bit with @EnzaDandeneau. Enza is a realtor from Marlborough, where the Tweetup was. She brought in people from the Marlborough Business Association to help them understand how social media could help their businesses. I don’t know how much additional business the Tweet Crawlers brought to the Marlborough Tavern, but there were a bunch of us there for drinks.

I had a few other good discussions, and wanted to particularly shout out to @cdschein @cellularchloe @theMattCrouch @yougottacall. It was a good day for social media networking and I look forward to upcoming Social Media Club of New Haven meetings and CT Tweet Crawls.

April 15th

You are What You Eat; the Cortisol Addiction

I’ve always thought of the adage “you are what you eat” in terms of physical food and the shape of our physical body. If we eat healthy food we are more likely to have a healthy body. If we eat junk… Yet it seems as if there may be much more to the old phrase than that. What about our media diet? How does it affect who we are as people? How does it affect us physically? I’m beginning to think that it may be much more substantial than many think.

A couple years ago, I went to a group psychotherapy conference where a keynote speaker said something to the effect of, “The self exists at the intersection of our internal neural network and our external social networks.” As a person fascinated by both neural networks and social networks, I really liked this idea and I’ve thought about how what is going on in our social networks affects our internal neural networks.

On a mailing list recently, a good friend talked about hearing Andrew Weil speak at “The Evolution of Psychotherapy Conference”. He suggested that to maintain one’s health one should stay away from the news. This brought an interesting response where one person responded quoting Pastor Martin Niemoller, “They came first for the communists…” We need to pay attention to the news, lest there be no one paying attention to the news when they come for us.

Yet what should we be paying attention to? In this world of constant partial attention on our social networks, of advertisers trying to grab our attention, perhaps even to repeat their message and help it go viral, it becomes harder to find what we really need to hear. This is perhaps most pronounced in the political entertainment industry with commentators breathlessly talking about what we need to fear in politics.

Fear has always been a great selling tool, whether it is fear that our smile won’t be bright enough and we won’t have any friends or fear that someone is going take what we cherish most, whether it be our guns, our right to make our own choices over our bodies, or something harder to nail down, like ‘freedom’.

Fear and the stress it produces can cause our bodies to produce cortisol, “the stress hormone”. Cortisol, in proper amounts is beneficial and can help blood pressure, memory, immune functioning and so on. Yet too much cortisol increases blood pressure and screws up our metabolism.

In the fight for attention, news organizations, advertisers, and perhaps even our friends on our social networks, feed our cortisol addiction in an effort to gain attention in this increasingly competitive attention economy. This is just not good for us. So, what do we do about it?

Cortisol is useful in a fight or flight situation. We need to find ways to get our cortisol in real fight or flight situations where we can act on the situation and then let it go. Even on American Idol, the fight or flight situation when our favorite star is chastised by the judges provides an opportunity to respond. Text your votes to… News reports that have suggestions about contacting elected officials provide an opportunity to respond. Yet neither example wants you to let it go afterwards. You need to stay tuned to keep your cortisol up.

There have also been discussions about blogs and anonymous comments on online newspaper articles. Much of what goes on there also seems to be feeding a cortisol addiction without any meaningful opportunities to do anything other than call our opponents Nazis, Socialists, or Communists.

Likewise, it seems that so much of prime time television is about feeding our cortisol addiction. Do you get your cortisol rush from Lost or 24? Is it good for you?

So to the mailing list discussion, I suggested that we need to think globally and act locally. We need to listen for news that we can do something about and then we need to act locally and move on. Beyond that, perhaps we need more opportunities to de-stress, to try and lower our cortisol levels and our addiction to cortisol.

What do you think? Does this make sense to you? What affects your cortisol levels, both for better and for worse?

Update: A friend on Facebook commented about this pointing to a very interesting podcast about what's happening in our brains during times of stress. For more information, check out Yale Stress Center. More food for thought...