Marketing

From Punch Cards to Cat Videos

“Do Not Fold, Bend, Mutilate or Spindle” The old phrase about computer punch cards in the sixties came to my mind Thursday as I attended OMMA Video as part of Internet Week in New York City. As experts talked about buying online video advertisements, based on increasingly sophisticated demographic information and programmatic buying, I had to wonder if the concern about being reduced to a number had far surpassed the greatest fears of those fifty years ago who protested the depersonalization that computers with their punch cards had brought.

Now, I understand the argument that improved targeting doesn’t depersonalize advertising, instead it makes it more specific, more personalized, but my mind drifts to the work of Martin Buber’s “I and Thou”. Increasingly, our interactions have become transactional. They are losing the personal touch, the “I and thou”, the chance for transformation.

Perhaps that is because everything is becoming more and more about the numbers. We focus on ROIs, KPIs and how all of this ultimately relates to our “net worth”. At one point, I tweeted, “The talk about data, measurement and automation makes me think of Wittgenstein: Whereof one cannot speak, thereof one must be silent.”

In contrast to all of this, the keynote speakers touched on something else, creativity. The first speaker, Mike Monello, CCO of Campfire, referenced Spreadable Media, Creating Value and Meaning in a Networked Culture, by Henry Jenkins, Sam Ford, and Joshua Green. It sounds like I book I need to get.

Monello spoke about the reason people share content, to elevate their status, to define their community, and to strengthen bonds. It seems like this returns us closer to Buber. He spoke about putting the audience in the middle of the story, breaking down the fourth wall between the advertiser and the consumer and noted that people look for experiences, not content.

All of this comes to mind as I think about my campaign for State Representative. People are tired of politics, of the strategists that carefully run the numbers and craft messages to appeal to the largest demographic. I’ve been getting into discussions about this on Facebook recently.

For example, Whitney Hoffman, whom I met through Podcamp years ago, is running for State Representative. Recently, she wrote,

there seems to be a big gap between what politicians think folks need to know and what's effective, and how voters feel about it. For example, direct mail is a staple of politics, and data typically shows direct mail has a 1% conversion rate in retail, but very few people I talk to pay much attention to the glossy information that comes in the mail, and often toss it right away.

I had a great discussion with Whitney about this. It does seem like things like yard signs, bumper stickers, campaign websites, and direct mail, have little impact, other than showing that you’re a credible candidate. It is the same old politics by the numbers. But what we really need is politics that people will want to share, to define our communities and strengthen our bonds.

When people talk about content that gets shared online, they typically talk about cat videos. Cat videos make us feel good. Jane McGonigal talks about looking at pictures of cute animals in terms of building emotional resilience. It seems like there is an ever increasing need for emotional resilience, especially if you are at all politically active. So, the question that I asked of Whitney, and that I ask here is, how do we build emotional resilience into political discourse? Instead of sending out glossy direct mail, how can candidates reach out with messages that makes us emotionally stronger and builds our communities? What are the cat videos of your campaign?

A Positive Digital Footprint

This evening I went to a digital safety presentation by a youth resource police officer sponsored by our local PTO. Most of what he said was fairly valid, but the way he said it was questionable in my mind.

First, it was very much of a digital immigrant telling other digital immigrants how their digital native children should act online. He admitted that he just didn't get why people talk about food or share their location online. In my mind, this made him less credible.

More importantly, his talk sounded like he was asking the parents to limit or curtail their children's online activity. To a certain extent this makes sense. We don't want kids to do things online that could end up hurting them. He spoke about making sure that kids didn't grow up with negative digital footprint.

I suggested that he might want to look at things from the other side. How do we encourage our digital native kids to have a positive digital footprint? How do we help these digital natives develop a good digital portfolio and a strong personal digital brand?

These are the questions we should be grappling with.

Social Media and Event Planning: @CHCConnecticut, @SolomonEvents, @NoRACupcakeCo, @JordanCaterers, @ImagineThatCake

While my focus on social media really started with a political and literary bent, I cannot avoid the role of social media marketing and this week, I ran into a some good examples of how this should really be done.

@CHCConnecticut, where I work as social media manager, was celebrating its fortieth anniversary and opening a state of the art new health care facility in Middletown, CT. Throughout the process, we worked with many organizations, from architects and building contractors, through caterers and event planners.

@SolomonEvents handled key parts of the event planning. In addition, they tweeted throughout the week about the event. I was sharing tweets with Heather Solomon before I met her, and she end off the tweeting with:

The pleasure of connecting on Twitter then actually meeting in-person (@ahynes1). #WhyIEnjoySocialMedia

She talked about the cupcakes we had one evening from @NoRACupcakeCo and @WhalePack retweeted a picture she had taken. Also, joining in the discussion was the caterers, @JordanCaterers, and the bakers, @ImagineThatCake

Of course, the event was about more than just food, and there were notable dignitaries at the event. @chrisdodd, @govmalloyoffice, Colorado Governor John Hickenlooper, whom the Denver Post retweets messages about via @hickenTweets, and State Representative @mattlesser.

Social media helped cement relationships established during the event and allowed many people to get their messages out in a conversation about the event. It was a good example of using social media together with event planning.

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An Analysis of the Goldman Sachs Public Statements

Yesterday, I wrote about the overarching issues of the resignation of Greg Smith from Goldman Sachs. I made a reference to crisis communications. While I recognize how difficult it must be to be in the communications department at Goldman right now, it does look like they really failed in their efforts to address Mr. Smith's concerns.

The message Lloyd C. Blankfein and Gary D. Cohn sent March 14, 2012 to the people of Goldman Sachs starts off

By now, many of you have read the submission in today’s New York Times by a former employee of the firm. Needless to say, we were disappointed to read the assertions made by this individual that do not reflect our values, our culture and how the vast majority of people at Goldman Sachs think about the firm and the work it does on behalf of our clients.

They go on to talk about how Mr. Smith was just one voice out of 12,000 vice presidents and that a survey of staff found that 89% felt that they provided exceptional service to their clients.

Reading between the lines, 11% of the staff don't feel that their firm provides exceptional service to their clients. Doesn't that strike you as a bit high? The rest of the letter doesn't do much better.

So, let's put this into context. On the 13th, Bloomberg reported Goldman Sachs Hires Ex-Treasury Aide Siewert for Communications.

Siewert started working in New York as the global head of corporate communications, replacing Lucas van Praag, who is leaving after 12 years. (Curiously, the same amount of time that Greg Smith was at Goldman). Talk about an exciting way to start a new job.

The Bloomberg article goes on to say,

Goldman Sachs was viewed unfavorably by 54 percent of respondents in a Bloomberg survey of traders, investors and analysts conducted last May…

Goldman Sachs’s score was among the lowest in a recent study of corporate reputations, according to a Feb. 13 statement from Harris Interactive

That's a very different picture than the memo to employees painted.

After Mr. Smith's OpEd, Bloomberg posted an editorial, Yes, Mr. Smith, Goldman Sachs Is All About Making Money: View. The comments were overwhelmingly negative. The anonymous Bloomberg editors were painted as stuck in a false dichotomy. Either, you look out for the best interests of your clients, or you make money. In fact, businesses that don't look out for the best interests of their clients end up losing clients and going out of business.

The day after, there were reports about how Goldman stock had dropped 3.4% of its stock value, or $2.2 billion as a result of the disgruntled employee. Yet it picked up 2.2% to recover somewhat today. Others have written about what this may do to recruiting efforts for Goldman.

A statement from a Goldman Sachs spokesperson hits a better tone. In the Wall Street Journal's blog entry, Goldman Rejects Claims Made by Outgoing Executive we find:

“We disagree with the views expressed, which we don’t think reflect the way we run our business,” a Goldman spokeswoman said. “In our view, we will only be successful if our clients are successful. This fundamental truth lies at the heart of how we conduct ourselves.”

If Goldman had led with this, followed by comments about taking the accusations of Mr. Smith seriously and investigating them, they probably would have come out much better.

Yet the way news cycles go, this story will be soon enough forgotten and will fall into the background, until the next issue with Goldman comes up, and people return to this one.

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Conference Overload! #InternetWeek #pdf2011 #weitzman #chc2011 #gsmamha #healthapps

Well, next week, is Internet Week in New York (#InternetWeek). There are lots of interesting events as part of Internet Week, and last year, I spent almost all of Internet Week in New York. At the start of Internet Week, there is also Personal Democracy Forum (#pdf2011). In the early days, I used to always make it to PDF, but I haven’t been in a few years. Also, as part of Internet Week is the Digital Publishing and Advertising Conference (#dpac). I almost always make it to that conference.

However, this year, I will be at the 2011 Weitzman Symposium, Designing the Moment: Remodeling Health Care (#weitzman). Of course, if I could clone myself and be at multiple places at the same time, I’d really like to be at Community Health Centres: Acting Today, Shaping Tomorrow (#chc2011). They have a neat Social Media Guide for their conference.

If we could throw in teleportation, I’d be at the Mobile Health Summit(#gsmahma) in Capetown, South Africa. If all of this wasn’t enough, I just learned about The Health Data Initiative Forum (#healthapps) being organized by the Institute of Medicine. They are doing something interesting. They are streaming it live and having viewing parties. You can get more information at Calling All Health Innovators: June 9th Health Data-Palooza Live.

So, I’ll catch pieces of what I can here and there.

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